In 2010, world saw computing take different shape with the launch of first tablet. It received tremendous positive response and several companies started working on tablets to meet consumer needs. However most companies were focused on consumers from North America and Europe.
In late 2010, ICE group company, ICE X Accessories (formerly Advet Advisory) started consulting business houses on Android based tablets and realized that Indian requirements were very different from those of consumers from North America and Europe. The company then started to work with Android solution companies and key manufacturers to develop tablets customized to meet Indian requirements.
In 2011, ICE X Electronics was launched as a separate company for full scale development of android devices and company started to focus on design, development and technological innovations alongside product customization. ICE started with core focus on B2B sales and it started selling to direct businesses as well as companies that started selling tablets in their own brands to end retail customers. This became the most significant part of ICE business, where it started providing all services to various other brands. Services included product design and development, software customizations, and even included logistics, and after-sales service contracts. So, ICE was doing everything for products and the other companies were focusing on sales and marketing.
In 2013, ICE decided to remove inefficiency from the entire supply chain due to involvement of multiple agents, and started selling directly to customers through direct to retail network. The company shifted focus to end-users and disengaged from other brand businesses to better control quality.
Company launched revolutionary door-step service to ensure 100% customer satisfaction and convenience and besides, worked on most advanced technologies, while improving quality of devices overall. The company further made sales channels more efficient and this led to evolution of current business model, where company sells much superior specs, and higher quality products with exclusive technological innovations and still keeps the prices very competitive.
ICE Mobile/Tablet Customer Care Contact Details:-
ICE Mobile Customer Care Helpline No.:-092 12 82 0000
ICE Mobile Customer Care Email ID:-firstname.lastname@example.org
As there is only one centrally placed service center so for logging of your complaint, the customer has to follow below steps-
The customer can simply call their Customer Care Helpline Number : 092 12 82 0000 (Mon – Sat: 9:30am – 6:30pm) or write to them at email@example.com and share the issue/s being faced with the ICE product with the Customer Care Executive – the solution for which will be tried and passed on in that very call itself.
In case the query cannot be resolved over call and requires expert-handling at a Service Center, the ICE Customer Care Executive will help the customer with a number of Service Center options in his/her city. After the customer agrees to visit a particular Service Center, he/she will be given a dedicated ICE-generated token number which he/she has to give to the Service Center when handing over the device. The customer is expected to call the Toll Free Number and get his/her ICE-generated token number generated before proceeding to a Service Center – failing which the ICE device may not be accepted at the Service Center.
In a rare case of a Customer residing in a city which does not have an Revolt Service Center, the Customer is requested to call the ICE Customer Care Helpline Number following which the Customer Care Executive will guide the customer to pack the product and send it to a particular address. If the product is within the warranty period and does not have any physical damage, the customer will be reimbursed for the Courier charges. However if the product does not have a valid warranty or is damaged physically or both – the shipping cost will be borne by the customer.