ICE Mobile/Tablet Customer Care Contact Details

ICE Mobile/Tablet Customer Care Contact Details

by Alex

ICE-LogoICE Mobile

eBay IN

In 2010, world saw computing take different shape with the launch of first tablet. It received tremendous positive response and several companies started working on tablets to meet consumer needs. However most companies were focused on consumers from North America and Europe.

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In late 2010, ICE group company, ICE X Accessories (formerly Advet Advisory) started consulting business houses on Android based tablets and realized that Indian requirements were very different from those of consumers from North America and Europe. The company then started to work with Android solution companies and key manufacturers to develop tablets customized to meet Indian requirements.

In 2011, ICE X Electronics was launched as a separate company for full scale development of android devices and company started to focus on design, development and technological innovations alongside product customization. ICE started with core focus on B2B sales and it started selling to direct businesses as well as companies that started selling tablets in their own brands to end retail customers. This became the most significant part of ICE business, where it started providing all services to various other brands. Services included product design and development, software customizations, and even included logistics, and after-sales service contracts. So, ICE was doing everything for products and the other companies were focusing on sales and marketing.

In 2013, ICE decided to remove inefficiency from the entire supply chain due to involvement of multiple agents, and started selling directly to customers through direct to retail network. The company shifted focus to end-users and disengaged from other brand businesses to better control quality.

Company launched revolutionary door-step service to ensure 100% customer satisfaction and convenience and besides, worked on most advanced technologies, while improving quality of devices overall. The company further made sales channels more efficient and this led to evolution of current business model, where company sells much superior specs, and higher quality products with exclusive technological innovations and still keeps the prices very competitive.

ICE Mobile/Tablet Customer Care Contact Details:-

ICE Mobile Customer Care Helpline No.:-092 12 82 0000
ICE Mobile Customer Care Email ID:-support@icemobie.in

As there is only one centrally placed service center so for logging of your complaint, the customer has to follow below steps-

The customer can simply call their Customer Care Helpline Number : 092 12 82 0000 (Mon – Sat: 9:30am – 6:30pm) or write to them at support@icemobie.in and share the issue/s being faced with the ICE product with the Customer Care Executive – the solution for which will be tried and passed on in that very call itself.

In case the query cannot be resolved over call and requires expert-handling at a Service Center, the ICE Customer Care Executive will help the customer with a number of Service Center options in his/her city. After the customer agrees to visit a particular Service Center, he/she will be given a dedicated ICE-generated token number which he/she has to give to the Service Center when handing over the device. The customer is expected to call the Toll Free Number and get his/her ICE-generated token number generated before proceeding to a Service Center – failing which the ICE device may not be accepted at the Service Center.

In a rare case of a Customer residing in a city which does not have an Revolt Service Center, the Customer is requested to call the ICE Customer Care Helpline Number following which the Customer Care Executive will guide the customer to pack the product and send it to a particular address. If the product is within the warranty period and does not have any physical damage, the customer will be reimbursed for the Courier charges. However if the product does not have a valid warranty or is damaged physically or both – the shipping cost will be borne by the customer.

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51 thoughts on “ICE Mobile/Tablet Customer Care Contact Details

Satyam June 1, 2016 at 9:20 am

Hoe can i enter into quick boot mode of tablet plz giv ne the button cobination or any other way

Reply

Satyam June 1, 2016 at 9:21 am

Hoe can i enter into quick boot mode of tablet plz giv ne the button cobination or any other way To do

Reply

    admin June 1, 2016 at 2:32 pm

    Power on+ Volume up/Down

    Reply

Sanjeev June 2, 2016 at 10:36 am

My tablet touch is not working but touch is damaged. Please purchased in touch but customer care no is not working.
My tablet model no. XT202

Reply

    NITIN BHATT June 6, 2016 at 2:52 pm

    Same problem here , i think there is no solution since company customer care is even not picking the phone .

    Reply

    nee July 14, 2016 at 11:38 am

    hello, were you able to repair the screen and if yes then, how is it working. I too am facing problem with the screen within one week of purchase.

    Reply

chandra sekhar July 5, 2016 at 6:03 pm

i want ice ultima tablet service center in hyderabad

Reply

    admin July 5, 2016 at 6:17 pm

    As there is only one centrally placed service center so for logging of your complaint, the customer has to follow below steps-

    The customer can simply call their Customer Care Helpline Number : 092 12 82 0000 (Mon – Sat: 9:30am – 6:30pm) or write to them at support@icemobie.in and share the issue/s being faced with the ICE product with the Customer Care Executive – the solution for which will be tried and passed on in that very call itself.

    Reply

lakshya July 25, 2016 at 8:26 pm

my ice ultima tab is not opening after showing ice logo which comes from right side. It got stuck on it.

my ice tab model is- xt202

Reply

    admin July 27, 2016 at 8:27 am

    try to hard reset it

    Reply

Avijit Bar August 6, 2016 at 1:24 pm

Dear Sir,

Please Help me to findout nearest service center and serviced my ICE Ultima 4G Tablet, Model No XT-202.

Problem in Tablet:
At firts Tablet was shows Androit Recovey Massage. After then Tablet Power is off then not power on the tablet.

Purchase Invoice No. S02A1C/16-17/411,
Purchase Invoice Date 09-May-2016,

I am Avijit Bar from: Ganeshnagar, Kharadigaon, Pune, Maharashtra – 411014, Mobile No. 09579535997, E-mail Id: avijitbar@gmail.com

Reply

    admin August 6, 2016 at 4:21 pm

    As there is only one centrally placed service center so for logging of your complaint, the customer has to follow below steps-

    The customer can simply call their Customer Care Helpline Number : 092 12 82 0000 (Mon – Sat: 9:30am – 6:30pm) or write to them at support@icemobie.in and share the issue/s being faced with the ICE product with the Customer Care Executive – the solution for which will be tried and passed on in that very call itself.

    Reply

utpal sahoo August 16, 2016 at 2:49 pm

my tablet is – model no.- spectra beat and showing the following-
1. ‘unfortunately, the process android.process.media has stopped’ then when preesed ‘ok’ then show
2. ‘unfortunately, launcher3 has stopped’

before it some site were coming forcefully when i used online activities.

what can be done now, pls advise

Reply

    admin August 16, 2016 at 5:55 pm

    This may be virus so contact to your nearest service center

    Reply

Ashok Mahadik September 10, 2016 at 4:10 pm

Dear sir i want ICE 4G Calling Tablet with Keyboard pl give your dealer in vadodara gujarat

Thanks

Reply

    admin September 12, 2016 at 8:33 am

    You can buy it only through online mode

    Reply

Pinaki Mukherjee October 6, 2016 at 4:43 pm

My Tab Revolt Tx1 is not booting since last one day . Tried to charge , even checked with a separate charger . But all of no use .I’am located in pune hence kindly suggest your pune service center address so that i can take my tab to service center for repair .

Reply

chhaya sharma October 10, 2016 at 2:11 pm

Hi,

I am inserting the sim card but it is not reading the sim. is there any way to sort out this problem?
I am located in Bangalore. Is there any service center in Bangalore?

my tab model is – ICEx ultima4G+

Reply

PRATIM SENGUPTA October 14, 2016 at 6:16 pm

Dear Sir,
I Have purchased a Ice make 4G Ultima Tablet in the Name of Rama Kanta Bhola C/o.
Pratap Ch. Bhola, Near Harish Jewellary, Balasore, Odisha as beacause of the
shipment was not avaiable in my adress.

Presently The tablet is totally off and not working.

Please inform me what shall i do now for further for the servicing of the same as
there is no service center in our locality.
Thanking you,
Yours faithfully,
Pratim Sengupta,
C/o. Ramakanta bhola,
S/o. Pratap Ch. Bhola,
Near Harish Jewellery,
Dist,. Balasore,
Odisha

Reply

DIPAK HIRPARA October 16, 2016 at 10:20 am

Dear sir,

i purchased ultima4G+ tablet in may-2016. now my tab display not working. pls, share Service center contact details in Ahmedabad location.

Reply

    admin October 17, 2016 at 8:38 am

    contact at 092 12 82 0000

    Reply

parveen December 5, 2016 at 11:22 am

Dear sir please send service center address in Chandigarh

Reply

Pradeep December 8, 2016 at 2:12 pm

I send my tablet on 1st Nov 2016. With reference to telecon discussion had with service sender. After 1weak I check with that guy he told me today it will send by courier like that after that so many times I call that guy he telling tomorrow today after 2days like that. But still I didn’t get my tablet. So many mail I send but no response from. Customer care. I am having all conversation voice record with me.

Reply

Rajendra bugalia December 13, 2016 at 12:08 am

मैंने ice ultima 4g tablet आज से लगभग 6 महिने पहले खरीदा, आज उसका battery back up लगभग खत्म हो चुका है, मैं क्या करू, कृपया सलाह दे ।

Reply

Purushottam Narayan January 7, 2017 at 1:11 pm

Sir,
My ice ‘touch’ tablet is not starting,
when i press the power button,it
just shows its boot screen.It only
shows “ICE TOUCH powered by
android”and after 2 to 3 hours,
when the battery drains out,
tablet goes off.

I am very sad because i have
bought this tablet last month
and it is not even a month old.

Sir,PLEASE give me any solution,
to make it return to its working
state.

Thanking you.

Reply

    admin January 9, 2017 at 8:35 am

    contact ICE customer care at 092 12 82 0000

    Reply

jagriti Singh January 26, 2017 at 1:43 pm

I buy a tab its screen is gon please replace it or take sirves as soon as
possible I buy it before 3mouth

Reply

    admin January 27, 2017 at 9:03 am

    contact at 092 12 82 0000

    Reply

mukesh January 30, 2017 at 5:34 pm

my tablet is software problem plz help me to find service centre in jaipur

Reply

    admin January 31, 2017 at 8:26 am

    contact at 092 12 82 0000

    Reply

Rebekah February 6, 2017 at 3:34 pm

Sir,please give me service centre address for ice ultima 4g,in trichirapalli,tamilnadu

Reply

    admin February 7, 2017 at 8:31 am

    contact at 18004255546

    Reply

Goutam Sana May 16, 2017 at 11:14 pm

Need service centre at Kolkata

Reply

    admin May 17, 2017 at 8:31 am

    Contact at 092 12 82 0000

    Reply

sukhdev July 13, 2017 at 8:32 pm

Dear sir please sent service center address kolkata west bengal( sonarpur 7000150)
Forget paturn lok

Reply

    admin July 14, 2017 at 8:20 am

    Contact at 092 12 82 0000

    Reply

Kiran shinde July 14, 2017 at 11:06 am

Mera ICE Ultima 4G tab start nahi ho rha he service centre no. Please

Reply

    Kiran shinde July 14, 2017 at 11:08 am

    09212820000 he nambr lagta nai he

    Reply

Insaaf khan ghosy July 21, 2017 at 8:03 am

My tab automatically switch off after 2 minute, hanging & heating problem, battery full charge after discharge & switch off automatic, pls help. Send service centre adds. (pali-306401-Rajsthan).

Reply

    admin July 21, 2017 at 8:44 am

    Contact at 092 12 82 0000

    Reply

Rohit Jamual September 1, 2017 at 10:34 am

Dear Sir/Mam,
I have purchased Ice Ultima 4g Tablet on 10 Nov, 2015. Now its Display has damaged due to rain. Tell me the proper solution or service centre in HP. And also share the Customer care number, because 92128 20000 is not connecting.

Rohit Jamual {HP}

Reply

    Rohit Jamual September 1, 2017 at 10:42 am

    Contact No. 9218700476

    Reply

    admin September 4, 2017 at 11:32 am

    contact at support@icemobie.in

    Reply

nagarajarao September 9, 2017 at 8:42 pm

can the send software ice ultima tablet

Reply

Avijit ganguly October 2, 2017 at 10:17 am

Dear sir.i’v one small tablet.and touch screen are broken.i’m from narendrapur.kolkata 700103.please confirm me where from i repair it.

Reply

    admin October 3, 2017 at 8:30 am

    Contact at 092 12 82 0000

    Reply

yuvraj October 16, 2017 at 9:09 am

Sir ice xt104 patten lock solution

Reply

Abhishek February 25, 2018 at 6:13 pm

Sir mera ice 4g iconia 7inch tablet kharab hogaya hai 2 year se servise center dhond raha hun koi nahin mila please help

Reply

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