They are a leading online travel company in India and committed to their mission of “creating happy travelers.” Through our website, www.yatra.com, their mobile applications and their other associated platforms, leisure and business travelers can explore, research, compare prices and book a wide range of services catering to their travel needs. Since their inception in 2006, more than 4 million customers have used one or more of their comprehensive travel-related services, which include domestic and international air ticketing, hotel bookings, homestays, holiday packages, bus ticketing, rail ticketing, activities and ancillary services. With over 61,000 hotels contracted in over 1,100 cities across India, they are India’s largest platform for domestic hotels.
A strong and “trusted” travel brand of India, their strengths include a large and loyal customer base, a multi-channel platform for leisure and business travelers, a robust mobile eco-system for a spectrum of travelers and suppliers, a strong technology platform designed to deliver a high level of scalability and innovation and a seasoned senior management team comprising of industry executives with deep roots in the travel industry in India and abroad.
Among others, they have won multiple awards from the Ministry of Tourism, Government of India, including the National Tourism Award for “Outstanding Performance as a Domestic Tour Operator” in Category I (Rest of India) for the assessment year 2014-15; three awards at the India Tourism Awards for ‘Outstanding performance as a Domestic Tour Operator (Rest of India)’,‘Outstanding performance as a Domestic Tour Operator in Jammu and Kashmir’ and ‘Outstanding performance as an Inbound Tour Operator-Cat C in 2013 & the ‘Best Domestic Tour Operator’ award in 2010. Some other industry awards are: ET (“Economic Times”) Brand Equity’s Most Trusted Online Travel Brand of 2015; Travel & Hospitality named us the Most Outstanding Online Company: business to consumer or B2C; and in 2014, Yatra.com won the CNBC Awaaz Travel Award. In 2013, they were recognized by Matrixlab as the Most Popular Brand in Travel & Leisure Category and in 2012, Yatra.com won the award for ‘Best Travel Website’ in IAMAI’s Annual India Digital Awards.
The acquisition of companies, intellectual property and talented individuals has been central to their growth strategy. In 2010, they acquired TSI and its subsidiaries in order to expand our B2B business, particularly their international air ticketing for small and medium scale enterprises. In 2012, they acquired Travelguru B2B and B2C entities from Travelocity, which remain well-established hotel aggregators in India. Through this acquisition, they expanded their hotel business by establishing more direct hotel relationships in India and improved their inventory of affordable travel options. They have also leveraged their leading position in the Indian travel ecosystem to make several “acqui-hires”, including the teams from mGaadi and dudegenie, in order to grow their business.
They are dedicated to ensuring a superior user experience on their platform and a critical component of that is customer service. They provide customer support at all stages of their customer’s journey – before, during and after. Their customer “touch-points” include Their website, mobile platforms, retail stores, call centres, a network of over 14,000 agents across India addressing the needs of a large fragmented market of travel agents and a portfolio of B2E clients across India employing over 1.4 million people.
Yatra.Com Customer Care Contact Details:-
Yatra.Com Customer Care Number For Hotels:- 1860 200 1000
Yatra.Com Customer Care Number For Domestic Holidays:- 1860 200 1800
Yatra.Com Customer Care Number For International Holidays:- 1860 200 0900
Yatra.Com Customer Care Number For US to India Flights:- 1 888 469 9287
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