Bluestar AC Customer Care Contact Details
Bluestar
Blue Star is India’s largest central airconditioning company with an annual turnover of Rs 3000 crores, a network of 32 offices, 7 modern manufacturing facilities, over 2000 dealers and around 2500 employees.
It fulfils the airconditioning needs of a large number of corporate, commercial and residential customers and has also established leadership in the field of commercial refrigeration equipment ranging from water coolers to cold storages. The Company also offers comprehensive Electrical Contracting and Plumbing & Fire Fighting Services. Blue Star’s other businesses include marketing and maintenance of hi-tech professional electronic and industrial products.
Blue Star has business alliances with world renowned technology leaders such as Rheem, USA; Hanbell, Taiwan; Hitachi, Japan; Midea, China; Information Security Systems, Thales, UK; E’s Inc, Japan; Carel, Italy; GREE, China and many others, to offer superior products and solutions to customers.
The Company has manufacturing facilities at Thane, Dadra, Bharuch, Himachal, Wada and Ahmedabad which use state-of-the-art manufacturing equipment to ensure that the products have consistent quality and reliability.
Blue Star primarily focuses on the corporate and commercial markets. These include institutional, industrial and government organizations as well as commercial establishments such as showrooms, restaurants, banks, hospitals, theatres, shopping malls and boutiques. The Company has started pursuing the residential segment with its wide range of sleek and contemporary Room ACs..
| Service / Annual Maintenance Contract / Warranty of all products Before escalating the complaint, kindly click here to register your first time complaints or through our 24×7 customer service no 1800 209 1177. You will be given a Ticket Number as soon as your complaint gets registered. Please quote the Ticket Number while escalating the complaint, for faster resolution. | Contact Person & Designation | Contact No | Email Id |
| Akshat Sharma- General Manager, Customer Service- Unitary Products. | 022 67154500 | escservice@bluestarindia.com | |
| V S Ashok – Vice President, Airconditioning & Refrigeration Service Group |
| Products | Contact Person & Designation | Contact No | Email Id |
| Room Airconditioners (Window AC, Hi Wall Split AC, Cassette AC, Mega Split AC, Verticool Split AC) | Mukundan Menon – Executive Vice President, Airconditioning and Refrigeration Products Sales Group | 044 43444000 | escrad@bluestarindia.com |
| Packaged and Central Airconditioning Products(Ducted & Packaged Airconditioning Systems, Variable Refrigerant Flow System (VRF), Precision Airconditioners, HiPer+ Packaged AC) | Mukundan Menon – Executive Vice President, Airconditioning and Refrigeration Products Sales Group | 044 43444000 | escpad@bluestarindia.com |
| Commercial Refrigeration (Modular Cold Rooms, Refrigeration Units, PUF Insulated Panels, Ripening Chambers, Deep Freezer, Ice Machine, Water Cooler, Flexi Water Cooler, Bottle Cooler, Milk Cooler, Bottled Water Dispenser) | Mukundan Menon – Executive Vice President, Airconditioning and Refrigeration Products Sales Group | 044 43444000 | esccrd@bluestarindia.com |
| Electro Mechanical Projects Group (Central Airconditioning System, Ventilation System, Process cooling, Electrical works, Mechanical works, Electrical, Plumbing & Fire Fighting Services) |
R Aravindan – Executive Vice President Electro Mechanical Projects Group | ||
| Rahul Deshpande – Senior General Manager, West | 022 66684000 | escempgwr@bluestarindia.com | |
| Kapil Mehrotra – Senior General Manager, North | 0124 4094000 | escempgnr@bluestarindia.com | |
| Vijayraghavan – General Manager, South (Tamil Nadu & Andhra Pradesh) K Suresh Kumar – Senior General Manager, South (Karnataka & Kerala) | 044 43444000 | escempgsr@bluestarindia.com | |
| Rajendra Ahuja – General Manager, East | 033 22134000 | escempger@bluestarindia.com | |
| Large Projects & Industrial Projects Division (Large value Infra – Metro, Power, Airports, Ports & Residential projects, Heavy Industrial Projects) |
Venkatramana Lanka – Vice President, Large Projects & Industrial Projects | 022 66544000 | esclpdipd@bluestarindia.com |
| Blue Star Engineering & Electronics (Industrial Products, Material Testing Equipment, Data Communication Products, Testing & Measuring Instruments, Healthcare Systems) | Y A Bhat – Senior General Manager, Blue Star Engineering & Electronics |
022 66544000 | escbsee@bluestarindia.com |
4 Responsesso far
We contacted ur Mysore guys for our Ac service. They promised me they will do yesterday only.today I contacted ur Bangalore branch and I recd the message they will give service around 15 hours means 3 pm. They didn’t turned up. We very much bored with ur service. U will lose ur goodwill
Dear Sir,
I have a Bluestar window AC. This is the second time I have purchased the machine, which means I am happy with the product. But unfortunately the service is very bad, thorough unprofessional and involves cheating.
I have taken an AMC for my window AC from Vision service centre which is your authorised service centre.
Yesterday I had an appointment for the general service check up with the Vision service centre.
1) The technician was supposed to reach my house at 11.00 am. But he reaches after 1.00 am. This is the level of punctuality.
2) He just removes the filter, washes it, and is about to leave. I tell him several times, Pl check the gas whether it’s fine. He finally listens to me and there is a gas leakage. Isn’t it the job of the techinican to do so? To find out if everything is fine? What kind of people are working at your service center?
3) They take the AC in the tempo to their workshop in Mahim yesterday.
This morning I get a call from Mr Muhammad… that the gas leakage is because of the rupture in the coil and I will have to pay rs 4,500 for the replacement of the new coil. And I will only get the AC after three days.
Really!!!
And the reason for three days delay is because of GST.
This is pure cheating. You take an AMC of rs 1700. And this is supposed to include the replacement of the gas too.
When the problem actually occurs you charge another 4,500 from the customer, saying that the coil needs replacing.
Do you think the customer is so naive that you can cheat and get away.
Why didn’t the technician inform me yesterday at my home itself what the problem was?
How do I know if really there is a coil issue or he is lying?
AMC contract says gas refill is included. Why are you charging me for the coil? The coil can be easily fixed. I spoke to couple of other service centres and they told me that….
And how do I know that they didn’t damage the coil at the service centre?
This is a pure case of violation and cheating.
I expect integrity from a reputed organisation as yours.
Please resolve this immediately.
Looking forward to your response and resolution.
Thanks and Regards
Mrs Yogesh Sharma
9820334926
(Mr Muhammad from Vision service centre is handling the case.)
Contact at escservice@bluestarindia.com
Hi Blue Star,
To whoever this may concern,
Invoice No: SLA040RS1890966
Order ID: SOA040020000883
Product Name: BLUESTAR INV/AC 1T IC312DLTU 3S
Purchased location: Croma, T. Nagar- Chennai
Registered Mobile No: 9444910633 Alternative No: 9176156572
This email is about the transaction held with Blue Star on 26th June’2021. I purchased a Blue Star inverter split a/c with 1 year warranty during the mentioned date.
The installation wasn’t done appropriately by the technicians, I did even share feedback on the same day regarding the installation with Croma Showroom and Blue Star customer service.
From the day the product was installed, it worked for a couple a month and started giving trouble from the 3rd month of purchase as we haven’t used the product frequently during the first 2 months. We had to replace the coil (as it was reported there is a coil leakage) followed by the swing motor replacement. We were continually experiencing cooling issues and the company provided general services and I was told there is some coil leakage which is causing the failure. All this occurred starting the 3rd month post installation.
The technician team (Sri Balaji cool Tech) reported and made a deal that if at all there are any further issues with the coil after it was changed, they may replace the entire product. We are given all sort of explanations like 3 months extended warranty for replacing the by-products. This is the reason why we haven’t exchanged the product within the first 6 months from purchase.
I have raised multiple complaints since then, which I believe should you have on your customer service database.
I am not sure if I was sold an expired product that as a consumer, I must keep replacing all the parts within the a/c from 6 months of purchase. If this is the way a well-known company like blue star is going to handle their customers, I doubt if they can withstand the market. I am not here to make judgements however I expect the company to understand the frustration it has caused.
I have had to replace the coil twice from the purchase date which is totally insane on a new product. Followed by swing motor replacement that is not acceptable. I purchased a first-class product, but it functions as if it was the oldest of all models you have.
There are small kids and elderly people at home and if at all there are any sort of leakages that causes severeness or risk, will then the blue star company take any responsibility over the life damage? Who shall hold responsible if there are any such uncertainty? I cannot at any cost risk my or any of our lives for the poorly way of handling such situations. I as a customer has the right to have the product replaced itself and not replacing the parts within.
All such technical difficulties shouldn’t be placed on the customer’s shoulders. Rather I need a replacement for the product itself for all the mental stress we have gone through.
I hope you will understand the genuineness from what has occurred and placing this replacement request. Expecting to have a positive outcome.
Thanks,
SivaPrasad