Delhivery has 950 ecommerce companies as its customers; this includes Flipkart (which also has its in-house logistics team). It has six warehouses, a presence across 175 cities and handles over 90,000 shipments daily. Its revenues are sky-rocketing too. From a turnover of Rs 62 crore for FY14, expects to register revenues of Rs 220 crore by the end of March.
Though several e-commerce logistics providers, such as Chhotu.in and Dialaservice.net, have shut down over the last two to three years, there continues to be strong competition in the sector, with firms like Ecom Express and QuickDel Logistics jostling for space. But Delhivery believes it has an edge: Not only is it an early entrant but it caters to non-ecommerce clients too. Then, except for website creation, it can handle all other IT and backend requirements of an online player; no other ecommerce logistics firm provides these services
The company now has clearly defined lines of business—ecommerce (950 clients), brands like Wildcraft (60 clients) as well as small and medium enterprises (45,000 clients). For its ecommerce clients, Delhivery offers IT support including inventory and order management, fulfillment and logistics services, handling of payment, managing the supply chain, among others. For enterprises, which are typically listed on marketplaces, Delhivery helps in order management, warehousing and shipping. For its brands clients, Delhivery offers help in creating in-store kiosks, demand forecasting, fraud detection, order fulfillment, warehousing, delivery, etc. The revenue model depends on the service provided. For transport, it has a per consignment basis model. For warehousing, it is per unit stock. For IT services, there is a fixed charge or a percentage of revenues.
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DelhiVery Courier Customer Care Email ID:- firstname.lastname@example.org
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